Privacy Policy

Effective Date: June 9, 2025

First Class Plumbing and Rooter Services, Inc. (“First Class Plumbing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://firstclassplumbingandac.com/ (the “Site”), contact us, or use our plumbing, rooter, heating, ventilation, and air conditioning (HVAC) services. By using the Site or our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully and review it periodically for updates.

Information We Collect

We collect information to provide, maintain, and improve our services and Site. The types of information we may collect include:

Personal Information: When you contact us, schedule services, or create an account, we may collect personal information such as your name, email address, phone number, mailing address, and payment information (e.g., credit card details).
Non-Personal Information: We may collect non-identifiable information, such as your IP address, domain name, browser type, operating system, device type, pages visited on our Site, and referral sources (e.g., how you found our Site).
Communication Data: If you communicate with us via email, phone, forms, or text messages, we collect the information you provide, such as service inquiries or feedback.
Usage Data: We collect data about your interactions with the Site, including time spent on pages, clicks, and navigation patterns, to improve user experience.
Survey and Contest Data: If you voluntarily participate in surveys or contests, we may collect contact information (e.g., name, address) and demographic details (e.g., ZIP code, age) to administer the activity or improve our services.

How We Collect Information

We collect information through the following methods:

Directly from You: When you submit forms, schedule services, opt into SMS notifications, or contact us.
Automatically: Through cookies, web beacons, and analytics tools that track your Site usage. Cookies are small data files stored on your device to enhance Site functionality and user experience (e.g., remembering login details).
Third Parties: From service providers, such as booking platforms (e.g., Housecall Pro) or payment processors, when you interact with our services through their systems.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver plumbing, rooter, and HVAC services, including scheduling, billing, and customer support.
To process payments and manage transactions securely.
To communicate with you, including sending appointment reminders, service updates, and responses to inquiries.
To send promotional materials, such as special offers or new services, if you have opted in to receive them.
To improve our Site and services by analyzing usage data, conducting surveys, and monitoring customer satisfaction.
To maintain and secure the Site, including detecting and preventing fraud or unauthorized access.
To comply with legal obligations, such as responding to subpoenas or reporting requirements.

SMS Notifications

If you opt into our SMS notification service, we will use your phone number to send appointment reminders, service updates, and responses to your inquiries. The following terms apply:

Opt-In: You will receive an automated text confirming your enrollment.
Opt-Out: Text “STOP” to the sending number to unsubscribe. You will receive a confirmation and no further messages unless you re-enroll.
Support: Text “HELP” for assistance or email support@fcprooter.com.
Costs: Standard message and data rates may apply, typically not exceeding five messages per month. Contact your wireless carrier for plan details.
Carriers: Carriers are not liable for delayed or undelivered messages.

SMS data practices comply with the Telephone Consumer Protection Act (TCPA) and are detailed further in our Terms of Service at https://firstclassplumbingandac.com/terms-of-service/.

Sharing Your Information

We do not sell your personal information to third parties for direct or indirect mass email marketing. We may share your information in the following circumstances:

Service Providers: With trusted third-party providers (e.g., Housecall Pro, payment processors) who assist in delivering services, processing payments, or analyzing Site usage, subject to confidentiality agreements.
Legal Requirements: When required by law, such as to comply with subpoenas, court orders, or government investigations, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
With Your Consent: When you explicitly authorize us to share your information (e.g., for a promotional partnership).

Security

We implement industry-standard security measures to protect your information, including:

Encryption of sensitive data (e.g., payment information) during transmission using Secure Sockets Layer (SSL) technology, indicated by “https” in the Site’s URL and a lock icon in your browser.
Access controls limiting employee access to personal information to those with a legitimate business need (e.g., billing, customer service).
Secure storage of personal information on servers in protected environments.

While we strive to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and using secure devices when accessing the Site.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience and analyze Site performance. Cookies may:

Store login information to save time during repeat visits.
Track user preferences and navigation patterns to improve Site functionality.
Enable analytics to measure Site traffic and engagement.

You can manage cookie preferences through your browser settings, but disabling cookies may limit Site functionality. Cookies do not collect personally identifiable information unless you provide it.

Your Rights Under California Law

Under the California Consumer Privacy Act (CCPA), California residents have the following rights regarding their personal information:

Right to Know: You may request details about the categories and specific pieces of personal information we collect, use, disclose, or sell.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
Right to Opt-Out: You may opt out of the sale of your personal information (note: we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@fcprooter.com or (909) 602-2649. We will verify your identity and respond within 45 days, as required by law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example, we may retain billing information for seven years to meet tax requirements. When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

The Site may contain links to third-party websites, such as booking platforms or social media. We are not responsible for the content, privacy practices, or security of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

The Site is not intended for individuals under thirteen (13) years of age. We do not knowingly collect personal information from children under thirteen, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected such information, we will promptly delete it. Contact us if you believe a child’s information has been collected.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Site functionality. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the Site after changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, or if you believe we are not complying with it, please contact our Privacy Officer:

First Class Plumbing and Rooter Services, Inc.
9327 Douglas Dr, Riverside, CA 92503
Email: support@fcprooter.com
Phone: (909) 602-2649